We are here to listen to you
Your question matters to us, and we will respond promptly. Contact us anytime, and we will guide you step by step with confidence and clarity.
Communication channels
Choose the method that suits you best.
All our channels are run by a real team, and our response is clear and fast.
Behind every message… is a person who cares
When you write to us, you will receive a response from a team that knows the details of our field work and is keen to reassure you before and after you donate.
We treat every question as a matter of trust, because your trust is the foundation of our impact.
— Donor Care Team
Working hours and response time
We welcome your messages at any time, and we will respond within our official working hours as quickly as possible.
Sunday – Thursday
9 AM – 6 PM
Saturday
10 AM – 4 PM
Friday
Holiday (We receive messages and will reply later)
Send us your message
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